Frequently Asked Questions

Everything you need to know about your order and our heritage craftsmanship.

What is the standard shipping timeframe?

Standard shipping typically takes 3 to 7 business days within the continental U.S. via Ground service. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns of unworn, unused merchandise within 30 days of the original purchase date. Items must be returned in their original packaging with all tags attached.

How do I care for my leather boots and bags?

To maintain the longevity of your leather goods, we recommend using our specialized leather conditioners and cleaners. Avoid prolonged exposure to direct sunlight and moisture.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and its territories. We are working on expanding our shipping capabilities to international customers in the near future.

Can I exchange an item for a different size?

Yes, we offer free exchanges for different sizes of the same style, provided the item is in stock. Please visit our returns portal to initiate an exchange process.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.